Every question answered. Every ticket resolved.
ZenithDesk gives your team one inbox for every support request, with SLAs, macros and analytics - and a chat widget for your website that answers from your knowledge base, raises tickets, and captures sales enquiries.
- Chat widget
- 24/7
- Bot jobs
- 4-in-1
- Setup
- 1 snippet
Platform
Your whole support desk, in one place
From the first chat message to the resolved ticket - an inbox, SLAs, macros, a knowledge base, a customer portal and analytics, all sharing the same data.
- ⚡ Macros
- ⏱ SLA timers
- 📚 Knowledge base
- 🏢 Multi-organization
Inbox & SLAs
One queue your whole team can work from
Assign, tag and prioritise every request. Saved views keep each agent on their own work, macros turn a common reply into one click, and SLA timers show what is on track, at risk or breached before a customer has to chase.
- ✓ Priorities, tags and statuses
- ✓ Saved views per agent
- ✓ First-response & resolution SLAs
- ✓ Macros for common replies
Analytics
See where your support time goes
Tickets created against resolved, response and resolution times, and the breakdown by priority, category and agent - over the last week, month or quarter.
Customer portal
Customers check in without writing in
A customer confirms their email with a one-time code and sees every ticket they have raised, with its status and replies - no password to remember, and fewer "any update?" messages for your team.
AI chatbot
One bot, set up the way your business works
Add one line to your website and a chat widget in your colours starts helping visitors. Choose what it does: answer from your knowledge base, raise support tickets, take sales enquiries, or let customers check a ticket's status - any mix of the four.
Try a preset
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Take enquiries
Name, email or phone, and company - straight to your Enquiries page and inbox.
-
Raise tickets
Asks for the details, category and urgency, then opens the ticket for you.
-
Answer from your articles
Only ever answers from what you have published - never makes it up.
-
Check ticket status
Customers confirm their email and see their open tickets in the chat.
And more, built in
🎨
Your brand, your widget
Colours, fonts, logo, wording and position - previewed live.
📎
Attachments
Screenshots and PDFs from the chat land on the ticket, type-checked.
👥
Team roles
Admins manage settings; agents work the queue.
🔎
Search everything
Tickets, customers, tags or a ticket number from one box.
✉️
Enquiry alerts
Each new lead emailed to the one address you choose.
🌐
Allowed sites
The widget only runs on the websites you list.
🌙
Light & dark
A portal that is easy on the eyes on a long shift.
🔄
Pick up where they left off
A chat survives a reload or a move to another page.
How it works
Live in an afternoon
-
1
Create your workspace
Sign up, name your organization, and invite your agents.
-
2
Set up your bot
Pick what it does, add a few articles, and style the widget to match your site.
-
3
Paste one snippet
Tickets and enquiries start arriving in your ZenithDesk inbox.
<script src="https://chat.zenithdesk.site/widget.js" data-key="zdw_…" defer></script>
🛡 Security
Built so one team never sees another's data
Every record belongs to one organization, and every query is scoped to it by design - with a guard that refuses any query that forgets. Sessions are short-lived and rotate, and the public-facing parts are rate limited.
- Org-scoped queries
- Rotating sessions
- One-time email codes
- Rate limiting
- HTTPS everywhere
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🏢
Tenant isolation
Each organization's tickets, customers and settings are walled off.
-
🔑
Passwordless customers
Customers prove their email with a code; no passwords to leak.
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🧾
Checked uploads
Files are verified by their contents, not just their name.
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🌐
Your sites only
The chat widget refuses to load on sites you have not allowed.
Questions, answered
Does the bot make up answers? +
No. It only answers from the knowledge-base articles you publish, and it has to quote the sentence it relied on. When your articles don't cover a question, it says so and offers a ticket or an enquiry instead.
Can I use it only for sales enquiries? +
Yes. In Settings → Chatbot, choose "Enquiry only". The bot takes down name, email or phone, and company, and anything else gets a polite reply in your own words - for example, where to go for support.
How do I add the chat widget to my website? +
Copy the one-line snippet from Settings → Chat widget and paste it before the closing </body> tag on your site, then list that site under Allowed sites.
Can customers see their tickets? +
Yes - through the customer portal, or by asking the chat widget. Either way they confirm their email with a one-time code first.
Who gets told about a new enquiry? +
Only the email address you set as your enquiry alert address. Every enquiry is also listed on the Enquiries page, where your team can mark it contacted or closed and keep notes.
Ready to reach your support zenith?
Set up your help desk and chat widget today - your first tickets and enquiries can arrive this afternoon.
- ✓ Free to get started
- ✓ One-line setup
- ✓ Works on any website